Frequently Asked Questions

Shipping Methods

• EXPRESS | 2-3 days | 19.00 lei
  After shipment, you will receive a notification with all the details for tracking your package. In some cases, to offer you the best price, delivery is made directly from the manufacturer.

Important:
Please ensure you provide the correct delivery address. LUSSHO is not responsible for orders delivered to incorrect addresses provided by the buyer. In such cases, the buyer bears any additional charges for reshipping the package.

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RETURN POLICY

We accept returns within 30 days of delivery.
To initiate the return process, contact us at LUSSHOEXCLUSIVO@gmail.com and you will receive a return number.

If the product received is damaged, please send us a photo clearly showing the defect. After verification, we will inform you if it meets our replacement criteria.

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ORDER TRACKING

You can track your shipped order by contacting us at LUSSHOEXCLUSIVO@gmail.com.

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PAYMENT METHODS

We accept:

• Cash on delivery
• Credit/debit card

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SINGLE PACKAGE SHIPMENT

All products in an order will be delivered in a single package.

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30-DAY GUARANTEE

We offer a 30-day money-back or replacement guarantee. If you are not satisfied with the product's quality, you can request a return within 30 days of delivery.

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FREQUENTLY ASKED QUESTIONS

Why can't I find the offer I saw on Facebook on the website?
After Facebook ads are paused, posts remain distributed and liked by users. This is how the platform works, and we cannot control their distribution after advertising campaigns are stopped.

How are "Compared to" prices determined?
Reference prices are set based on offers from our wholesalers and competitive analysis.

Do you offer wholesale?
Yes! For details about wholesale orders, contact us at info@lussho.ro